Privacy Policy

Privacy Policy

Last Updated: April 8, 2025

Overview

Glamping, Copper Tubs & Alpacas—Now Booking ("we", "us", or "our") values the trust you place in us when you explore our tranquil accommodations and nature-based experiences. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website(s) (the “Sites”), book your stay, or engage with us online (the “Services”). We may update this Privacy Policy from time to time, and any changes will be posted here with the updated date. Your continued use of the Services means you accept the updated terms.

Consent and Collection

When you inquire, book, or join our mailing list, we collect personal information to:

1. Process bookings and payments
2. Provide personalized customer service
3. Send you relevant updates about your stay, promotions, or seasonal availability
4. Share wellness tips, booking reminders, or product highlights aligned with your interests

We collect this information with your consent, which may be implied when you provide details like your name, contact info, or payment method to complete a booking or sign up for our communications.

How We Use Your Information

We may use your information to:

1. Confirm bookings and deliver requested Services
2. Improve our website and guest experience
3. Contact you with booking updates or promotions tailored to glamping, nature immersion, wellness, and unique experiences (e.g., outdoor copper baths or alpaca encounters)
4. Share news, seasonal guides, or exclusive offerings
5. Analyze traffic to optimize our services and digital marketing campaigns
6. Fulfill legal obligations or respond to claims
7. Provide customer support and resolve service-related issues

You may opt out of promotional communications at any time by following the unsubscribe link or contacting us directly. However, communications related to your stay or account (e.g., booking confirmations) are essential and cannot be opted out of.

Email Sharing for Interest-Based Campaigns

If you express interest in a specific experience—such as booking a dome stay or requesting a wellness package—we may share your contact information with the appropriate team or partner coordinating that service. You may receive follow-up messages to support your experience. These are sent with care and relevance, and you can opt out at any time.

Children’s Privacy

Our services are not designed for children under 13. We do not knowingly collect personal data from minors. If we discover this has occurred, we will delete the information.

Sharing Your Information

We may share your information:

1. With service providers who help operate the Sites or Services (e.g., secure booking systems, email platforms)
2. With local experience providers or facilitators if you’ve requested a specific activity (e.g., wellness facilitators, farm-to-table meals)
3. To comply with legal obligations
4. In connection with a business transfer or sale
5. All third parties must adhere to privacy standards equal to ours and use your data only for the intended service.

Aggregated & Anonymous Data

We may use anonymous, aggregated data to evaluate site performance, guest trends, or campaign success. This data does not identify individual users and may be shared with partners or used internally.

Cookies and Tracking

We use cookies and similar tools (like web beacons) to understand how visitors engage with our content and to enhance your browsing experience. Cookies allow us to:

1. Keep your session info (e.g., retain your booking data across pages)
2. Show relevant seasonal promos or retargeting ads through platforms like Google
3. You may disable cookies in your browser settings, but doing so could impact functionality.

Google Advertising

We use Google Ads and remarketing tools to reach past visitors who showed interest in our glamping stays but didn’t complete a booking. You can manage ad preferences via the Google Ads Settings or opt out via browser plugins.

Public Postings

If you leave a review, comment, or photo in a public area of our site or social media, please note that others may view and use this information. Share thoughtfully and avoid posting sensitive data.

Your Privacy Rights (Ontario, Canada)

As an Ontario resident, you have the right to request access to your personal information and to be informed about how it is collected, used, and disclosed. You may also request corrections to your personal data or withdraw your consent for certain uses, subject to legal and contractual restrictions.

To make a privacy-related request or inquiry, please contact us at: [email protected] (please include "Privacy Request" in the subject line).

International Visitors

Our site is hosted in North America. If you’re accessing the site internationally, you consent to your data being transferred to and processed in our country of operation, which may not have the same privacy laws as your own.

Security

We use reasonable safeguards to protect your information. However, no system is 100% secure. You are responsible for safeguarding login credentials and should use discretion when sharing any personal information online.

If you have questions about our privacy practices or wish to update or remove your information, please reach out via our Contact or Support page.